Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSACM301 Mapping and Delivery Guide
Administer financial accounts

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSACM301 - Administer financial accounts
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to correctly allocate payments, reconcile accounts and maintain customer details.It applies to individuals who may work as part of a finance or accounting team in organisations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the account management field of work and include access to and use of:

common office equipment, technology, software and consumables

an integrated financial software system and data.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Allocate customer payments
  • Allocate payments correctly to appropriate customer accounts and bank receipts according to organisational policy and procedures
  • Serve customers promptly and complete and process documentation quickly and accurately to maximise customer satisfaction
       
Element: Reconcile accounts
  • Respond to customer billing or account queries and apply billing adjustments accurately, if required
  • Respond to customer complaints promptly in accordance with organisational policy
       
Element: Maintain customer details
  • Maintain accurate and up-to-date details on customer account files
  • Check sources of customer details for reliability and verify where necessary
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate customer payments

1.1 Allocate payments correctly to appropriate customer accounts and bank receipts according to organisational policy and procedures

1.2 Serve customers promptly and complete and process documentation quickly and accurately to maximise customer satisfaction

2. Reconcile accounts

2.1 Respond to customer billing or account queries and apply billing adjustments accurately, if required

2.2 Respond to customer complaints promptly in accordance with organisational policy

3. Maintain customer details

3.1 Maintain accurate and up-to-date details on customer account files

3.2 Check sources of customer details for reliability and verify where necessary

Evidence of the ability to:

validate account details and verify customer information

allocate and reconcile customer payments accurately following organisational procedures

serve customers promptly and efficiently, including handling complaints and responding to billing and account queries

maintain accurate customer details

accurately use data entry and recording systems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline basic financial transaction processes and procedures

identify the relevant organisational policy and procedures on account management

identify key legislative requirements covered in organisational policy and procedures relating to administering financial accounts

describe how to handle customer queries and complaints following organisational procedures

identify workplace health and safety (WHS) requirements relating to data entry and administrative work undertaken.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate customer payments

1.1 Allocate payments correctly to appropriate customer accounts and bank receipts according to organisational policy and procedures

1.2 Serve customers promptly and complete and process documentation quickly and accurately to maximise customer satisfaction

2. Reconcile accounts

2.1 Respond to customer billing or account queries and apply billing adjustments accurately, if required

2.2 Respond to customer complaints promptly in accordance with organisational policy

3. Maintain customer details

3.1 Maintain accurate and up-to-date details on customer account files

3.2 Check sources of customer details for reliability and verify where necessary

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Allocate payments correctly to appropriate customer accounts and bank receipts according to organisational policy and procedures 
Serve customers promptly and complete and process documentation quickly and accurately to maximise customer satisfaction 
Respond to customer billing or account queries and apply billing adjustments accurately, if required 
Respond to customer complaints promptly in accordance with organisational policy 
Maintain accurate and up-to-date details on customer account files 
Check sources of customer details for reliability and verify where necessary 

Forms

Assessment Cover Sheet

FNSACM301 - Administer financial accounts
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSACM301 - Administer financial accounts

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: